Since its establishment, Tatung Company has been adhering to the tenet of customer-oriented, listening to customers' voices, continuously innovating products and services, and establishing multiple communication channels to meet the diverse needs of customers.
Tatung has been deeply involved in the home appliance business for many years. It has set up nearly 160 3C stores nationwide to create a bright and comfortable shopping environment. It also integrates its own logistics fleet and professional technical maintenance service center to provide customers with a full range of pre-sales to after-sales Service, the head office has established a customer service department. In addition to setting up Call Center to provide customers with 0800 voice services, it also provides multimedia services, including e-mail, Internet messages, letters, etc., to make it more convenient for customers to ask questions, respond to problems, and convey opinions .
In addition to physical sales and service locations, an e-shop online shopping platform has also been established to provide a richer variety of products, and customers can purchase favorite products online anytime, anywhere.
If customers need repair service for Tatung home appliances, they can also directly choose home appliance repair service in the customer service of Tatung official website
, and fill out the service form on the online repair website, and the customer service center will apply The data is dispatched to various maintenance service centers and e-mailed to the customer's handling situation. After the maintenance is completed, the system will automatically e-mail a satisfaction survey questionnaire to know the customer's satisfaction and use it as a basis for continuous improvement.
In addition, on the customer service page of Tatung 's official website, you can inquire about consultation, procurement, service locations and contact information for heavy electricity, motors, wires and cables, smart grids, commercial air conditioning, system solutions, information OA, etc., for customers with special needs Provide professional services.